How much does it cost?
It's totally free. We offer free shipping on our entire catalog.
We also offer an additional premium delivery : the "Secure (loss/theft/breakage)" delivery. It cost $4,99. This delivery is optional and not mandatory at all.
When will you ship my order?
We ship orders Monday-Friday, excluding major bank holidays. The processing of your order takes 1 to 2 days. The free delivery requires a maximum of 10 to 20 working days from our team. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.
Our cut-off time for orders is 12pm daily, so any orders placed after 12 will not be processed until the following day.
Any orders placed between 12pm on a Thursday and 12pm on a Friday will be processed on Friday and will be with you at the earliest on the following Monday - we do not offer Saturday deliveries.
What if my address is wrong?
Customers are responsible for providing us with a complete correct address. You must include all relevant address information such as unit/suite numbers, business name etc.
Indoor Outdoors are not responsible for issues with delivery related to incomplete or incorrect addresses. We cannot be held accountable for incorrect postcodes, it is the customer's duty to ensure all the shipping information is correct.
We reserve the right to hold orders that we believe have incorrect address information until we are able to contact you to confirm the shipping address.
If a package is returned to sender due to an incorrect address or issues with the delivery from the customer's side, we will refund the cost for the items. You can then place the order again with updated address information if you would like. Please review your address information carefully before ordering to prevent any delay or additional cost. It is up to you to select the correct service for your address.
Can I cancel my order?
Orders can be cancelled before they ship out. We typically ship most orders the same business day so it is important to contact us as soon as possible if you want to cancel an order.
Can I add items to my order?
If you require additional items once you have completed your purchase, we will cancel your order and allow you to place it again with all the additional items you require. This is to ensure our systems run smoothly and there is no chance of duplicate orders or missing items.